Digital Growth Strategies: Key Drivers for IT Service Automation and Operational Excellence

To meet the accelerating demands of internal and external customers, digital services must be delivered through an efficient production line. For most IT executives, this is easier said than done. Challenges often arise from manual delivery processes, customization requests, IT complexity, operational costs, and an overall changing hybrid IT landscape that can directly impact business performance and customer satisfaction.

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Industry Expertise: Why a Customer-Centric Data Center Product Portfolio is Key

In today’s competitive landscape, the ability to become a provider of customer-centric services will ultimately drive the success of multi-tenant data centers (MTDCs). By emphasizing service design, prioritizing catalog management, and embracing the paradigm shift to a product-oriented approach – MTDCs are uniquely positioned to improve customer retention and attract new ones, all while maintaining costs and optimizing prices.

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What Do Green Sneakers and IT Service Design Thinking Have in Common?

If you’re planning on attending the Gartner Symposium and ITXpo in Barcelona on November 6-10, you can meet the FNT team this year at booth #817. We’ll all be wearing green sneakers again!
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Smart City Management Made Simple

 

Today’s digital transformation is far reaching and changes how cities embrace technology to deliver an array of services as well as make existing operations more efficient. To align with and adapt to “digitization”, many cities have implemented an array of solutions and systems but are struggling to maintain control because they lack a common management platform.
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How Lego© cars can help to understand IT Service Design Thinking

FNT and partners were on the road again during the “Expertenveranstaltung 2016” (www.expertenveranstaltung.de) from September 07 until September 22. This yearly roadshow around IT service management and IT Service Design Thinking was held in eight cities in Germany and (for the first time) in Switzerland. We met more than 380 people in Bern, Zürich, Berlin, Hamburg, Düsseldorf, Frankfurt, Stuttgart and Munich to discuss recent trends in IT service and infrastructure management. This years the theme was “Service Design Thinking – Surviving in the Age of the Digital Transformation.”

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bluEDGE Methodology: Next Level Service Management

Recently, we sat down with Norbert Puritscher, co-founder of bluEDGE – an innovative company offering state-of-the-art service management solutions. He assists clients in creating transparency in business process environments with a goal of establishing efficiency and productivity. He shared his unique perspective on enterprise organizations and how they can optimize their business through a service management.

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Product Catalog as a Driver of Digitization – Transitioning of Digital Service Providers

Thanks to digitization, companies such as Google, Apple, Airbnb, and Uber are using new business models to enter traditional markets, where they are changing the rules forever. The agility of these companies is achieved through a strong focus on customer service combined with systematic deployment of the latest IT technologies and platforms. As we will examine below, the existing players in these markets require a new set of tactics to compete with these “digital natives.”

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How to keep Pace with the Digital Transformation – Interview Part 2

In the first half of this two-part interview, FNT Software’s CTO Horst Haag and CMO Eric Brabänder discussed the implications, challenges, and adjustments that enterprise organizations across all industries will have to address in order to keep pace with digital transformation.  Today, they explore these changes in-depth and highlight the innovative solutions FNT Software offers to help enterprises and service providers keep pace with IT change.

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Nikolaus Albrecht on FNT’s Growth Opportunities and Market Differentiation

FNT Software was founded in 1994. Since then FNT’s has become a leading provider of integrated software solutions for IT management, data center infrastructure management and telecommunication infrastructure management worldwide. FNT’s customer base now includes more than 500 customers with a wide range of well-known organizations varying from the automotive industry to airports to telecommunications and IT service providers.

One of FNT’s founders is current CEO Nikolaus Albrecht. We recently sat down with Nikolaus to discuss his thoughts, perspective, and vision on FNT Software’s growth opportunities and market differentiation.
Where are the growth opportunities for FNT Software? Are there any specific market sectors or use cases you plan to focus on?

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See Us in New York City at DatacenterDynamics Enterprise

We are headed to New York City to participate in the DatacenterDynamics Enterprise (April 19-20) event at the Marriott Marquis. We look forward to presenting our solutions to the 2,000+ data center professionals instrumental in keeping the digital world up and running. Meet the FNT team at DCD in New York City next week…
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