The Impact of Automation on ICT Service Management
Customer demand drives companies to innovate, while new technical possibilities lead to greater diversity in the product and service portfolio. Digitization has paved the way for the emergence of innovative offerings that combine physical products with ICT services. While customers enjoy unprecedented flexibility and personalization, providers have to rethink the way that ICT services are delivered and create sustainable, future-proof concepts that meet growing demands.
Continue reading “Industrialized Production of ICT Services – the Next Step”
FNT and partners were on the road again during the “Expertenveranstaltung 2016” (www.expertenveranstaltung.de) from September 07 until September 22. This yearly roadshow around IT service management and IT Service Design Thinking was held in eight cities in Germany and (for the first time) in Switzerland. We met more than 380 people in Bern, Zürich, Berlin, Hamburg, Düsseldorf, Frankfurt, Stuttgart and Munich to discuss recent trends in IT service and infrastructure management. This years the theme was “Service Design Thinking – Surviving in the Age of the Digital Transformation.”
Continue reading “How Lego© cars can help to understand IT Service Design Thinking”
Recently, we sat down with Norbert Puritscher, co-founder of bluEDGE – an innovative company offering state-of-the-art service management solutions. He assists clients in creating transparency in business process environments with a goal of establishing efficiency and productivity. He shared his unique perspective on enterprise organizations and how they can optimize their business through a service management.
Continue reading “bluEDGE Methodology: Next Level Service Management”
Thanks to digitization, companies such as Google, Apple, Airbnb, and Uber are using new business models to enter traditional markets, where they are changing the rules forever. The agility of these companies is achieved through a strong focus on customer service combined with systematic deployment of the latest IT technologies and platforms. As we will examine below, the existing players in these markets require a new set of tactics to compete with these “digital natives.”
Continue reading “Product Catalog as a Driver of Digitization – Transitioning of Digital Service Providers”
In the first half of this two-part interview, FNT Software’s CTO Horst Haag and CMO Eric Brabänder discussed the implications, challenges, and adjustments that enterprise organizations across all industries will have to address in order to keep pace with digital transformation. Today, they explore these changes in-depth and highlight the innovative solutions FNT Software offers to help enterprises and service providers keep pace with IT change.
Continue reading “How to keep Pace with the Digital Transformation – Interview Part 2”
Horst Haag and Eric Brabänder, FNT Software’s respective Chief Technology Officer (CTO) and Chief Marketing Officer (CMO), strive to keep the company ahead of new technological trends brought on by digital transformation. Haag must ensure that the company’s product line remains innovative and relevant to today’s applications and quality standards, while Brabänder focuses on communicating the value FNT Software delivers.
Continue reading “Horst Haag & Eric Brabänder about Digital Transformation and its Impact on the ICT Value Chain”