Asset management provides full transparency into all IT and telecommunications infrastructure to ensure operations are running as efficiently as possible. Identifying, documenting, monitoring, and managing arbitrary assets and all CI interrelationships is crucial to maintain and improve uptime, service delivery, productivity, and customer confidence. In part four of our eight-part asset management series, we’ll discuss how FNT Command serves as a holistic service asset base to accelerate ITIL processes and to resolve incidents faster. Continue reading “Reimagining Asset Management: Accelerating ITIL Processes and Incident Resolutions”
Is your organization looking to optimize ITIL processes, purchase new IT assets, or automate IT activities? In order to accurately plan for the future, maintaining an up-to-date inventory of all the current assets deployed is key. Educated guesses of your organization’s asset base simply won’t cut it, and frankly, are recipes for failure.