Data center operations for colocation providers differ fundamentally from enterprise IT operations – however, the process for implementing a DCIM solution is correlative. Data center expert Soeren Schroeder believes it depends more on the company’s culture rather than how the software is used. To verify his point of view, he shares his best practices on how to implement a proper solution for colocation provider across multiple sites.
Shouldn’t data center technicians be our heroes? While they are responsible for maintaining the technical environment, they also improve uptime and ensure availability – and in fact make IT services for every important business process possible. But just as every human does from time to time, they make small mistakes which can have a serious impact. This is exactly what happened in Zurich…
Continue reading “The Story of the Data Center with the 1.2 Million Dollar Screwdriver”
If you’re planning on attending the Gartner Symposium and ITXpo in Barcelona on November 6-10, you can meet the FNT team this year at booth #817. We’ll all be wearing green sneakers again!
Continue reading “What Do Green Sneakers and IT Service Design Thinking Have in Common?”
Today’s digital transformation is far reaching and changes how cities embrace technology to deliver an array of services as well as make existing operations more efficient. To align with and adapt to “digitization”, many cities have implemented an array of solutions and systems but are struggling to maintain control because they lack a common management platform.
Continue reading “Smart City Management Made Simple”
FNT and partners were on the road again during the “Expertenveranstaltung 2016” (www.expertenveranstaltung.de) from September 07 until September 22. This yearly roadshow around IT service management and IT Service Design Thinking was held in eight cities in Germany and (for the first time) in Switzerland. We met more than 380 people in Bern, Zürich, Berlin, Hamburg, Düsseldorf, Frankfurt, Stuttgart and Munich to discuss recent trends in IT service and infrastructure management. This years the theme was “Service Design Thinking – Surviving in the Age of the Digital Transformation.”
Recently, we sat down with Norbert Puritscher, co-founder of bluEDGE – an innovative company offering state-of-the-art service management solutions. He assists clients in creating transparency in business process environments with a goal of establishing efficiency and productivity. He shared his unique perspective on enterprise organizations and how they can optimize their business through a service management.
IT services will soon be regarded as strategic competitive assets. While most people focus on provision and availability, it’s easy to lose sight of what really matters most: the underlying processes. It is the quality of these processes that ultimately determines the success of the resulting services.
Continue reading “The Future of IT Automation”
The cities of the future look very promising on paper: more efficient, more resource-friendly, more sustainable, and offering a better quality of life. Whether “smart” cities will achieve those goals depends largely on public acceptance of new technologies – and the quality of the IT infrastructure.
Continue reading “The Smart City Becomes Reality”
The declared aim of data center infrastructure management (DCIM) is to bridge the gap between organizational silos and support agile methodologies across multiple departments. But there is more to DCIM than a merging of facility and server management. With the rise of virtualization and SDx, it is necessary to consider a number of other stakeholders to ensure truly professional and efficient data center operation.
Continue reading “Taking DCIM Further”
As the world’s major cities become increasingly “smart”, they are driving the digital transformation. Rural areas need to follow suit or they risk being left behind. Although rendered difficult by the relative lack of resources, a “smart countryside” is nonetheless an achievable goal.
Continue reading “From Smart City to Smart Country”