Shouldn’t data center technicians be our heroes? While they are responsible for maintaining the technical environment, they also improve uptime and ensure availability – and in fact make IT services for every important business process possible. But just as every human does from time to time, they make small mistakes which can have a serious impact. This is exactly what happened in Zurich…
Continue reading “The Story of the Data Center with the 1.2 Million Dollar Screwdriver”
Month: November 2016
What Do Green Sneakers and IT Service Design Thinking Have in Common?
If you’re planning on attending the Gartner Symposium and ITXpo in Barcelona on November 6-10, you can meet the FNT team this year at booth #817. We’ll all be wearing green sneakers again!
Continue reading “What Do Green Sneakers and IT Service Design Thinking Have in Common?”