Today’s digital transformation is far reaching and changes how cities embrace technology to deliver an array of services as well as make existing operations more efficient. To align with and adapt to “digitization”, many cities have implemented an array of solutions and systems but are struggling to maintain control because they lack a common management platform.
Continue reading “Smart City Management Made Simple”
FNT and partners were on the road again during the “Expertenveranstaltung 2016” (www.expertenveranstaltung.de) from September 07 until September 22. This yearly roadshow around IT service management and IT Service Design Thinking was held in eight cities in Germany and (for the first time) in Switzerland. We met more than 380 people in Bern, Zürich, Berlin, Hamburg, Düsseldorf, Frankfurt, Stuttgart and Munich to discuss recent trends in IT service and infrastructure management. This years the theme was “Service Design Thinking – Surviving in the Age of the Digital Transformation.”
Continue reading “How Lego© cars can help to understand IT Service Design Thinking”