A powerful IT organization is a key success factor in today’s digitized business world. To improve customer orientations, simplify automation, and reduce delivery costs, one of the leading German luxury car manufacturers knew they needed to adopt an innovative approach to IT service management. In 2015, the international automotive company implemented FNT ServicePlanet to boost the efficiency of its internal IT service management activities and to provide standardized products and services to its employees. FNT ServicePlanet enabled reliable IT services that not only benefited employees, but also provided a better technical basis for their work results and the end product: premium-class vehicles. Continue reading “FNT ServicePlanet Enables Premium IT Services for Luxury Automaker”
The much-anticipated Aviation Festival Americas has come and gone. The conference rooms were packed with airline and airport executives from all over North and South America. Many sessions were standing room only – a testament to the industry’s collective desire to learn from and exchange ideas with their peers about how to satisfy the needs of their common customer – travelers. Two topics were on everyone’s mind: customer experience and innovation. Continue reading “The Role of Airport IT in Keeping Digital Passengers Happy and Spending”
To future-proof your tower sites, the proper management of all passive mobile infrastructure assets is critical. Ulrich Schälling, Head of Business Line Networks at FNT Software, recently discussed towerco management in the age of digital transformation in Pipeline Magazine. Read the full article here: Pipeline Magazine
Managing the multitude of airport assets, cabling, data connections, and heterogeneous systems can be challenging. As multiple critical systems function within a very limited space, airport operations are extremely complex and require proper documentation and comprehensive management to ensure operations consistently run smoothly. Continue reading “FNT Command delivers Cable Management for Airports”
To meet the accelerating demands of internal and external customers, digital services must be delivered through an efficient production line. For most IT executives, this is easier said than done. Challenges often arise from manual delivery processes, customization requests, IT complexity, operational costs, and an overall changing hybrid IT landscape that can directly impact business performance and customer satisfaction.
Digitization shapes our everyday lives. As it is comparably easy for end users to switch to new apps and functions simply by updating the version or buying a new device, it is a much bigger stretch for companies that have to make the move from back office IT into the digitized economy. What does it mean for enterprise leaders to lead companies into digitization? In this article, we will have a closer look at whom should be driving this profound change.
High availability is business-critical for the leading international commercial bank with one of the densest branch networks among German private banks: Commerzbank. With its subsidiaries, the company owns two of the world’s most innovative online banks and serves clients in all markets worldwide. Represented globally at every major stock market, network outages and downtime must be averted at all costs, especially for the Commerzbank trading center in Frankfurt. In mere minutes, a network outage could potentially affect as many as 500 traders and prevent millions of Euros from being invested.
Generation Z is coming of age. This new generation of travelers, born into a digital world, will account for 32% of the global population by 2019, according to a Bloomberg analysis. They will heavily influence – and force change upon – airport operations, retail strategies and the technology and tools needed to provide a positive passenger experience.
Modern IT structures are becoming increasingly complex and difficult to control due to the disparate locations of IT assets and their components. As IT assets are constantly travelling throughout enterprise locations and organizational structures, implementing a comprehensive zone management solution is critical to keep track of assets, service lifecycles, and user responsibilities.
In today’s competitive landscape, the ability to become a provider of customer-centric services will ultimately drive the success of multi-tenant data centers (MTDCs). By emphasizing service design, prioritizing catalog management, and embracing the paradigm shift to a product-oriented approach – MTDCs are uniquely positioned to improve customer retention and attract new ones, all while maintaining costs and optimizing prices.