Asset management provides full transparency into all IT and telecommunications infrastructure to ensure operations are running as efficiently as possible. Identifying, documenting, monitoring, and managing arbitrary assets and all CI interrelationships is crucial to maintain and improve uptime, service delivery, productivity, and customer confidence. In part four of our eight-part asset management series, we’ll discuss how FNT Command serves as a holistic service asset base to accelerate ITIL processes and to resolve incidents faster. Continue reading “Reimagining Asset Management: Accelerating ITIL Processes and Incident Resolutions”
It is often seen as an ‘issue’ that the provision of colocation (colo) services to enterprise clients creates distance between the IT department of those enterprises from their own services and infrastructure. The question is, how to bridge that divide? Continue reading “The challenge of bringing IT Operations ‘on board’ with colocation.”
Is your organization looking to optimize ITIL processes, purchase new IT assets, or automate IT activities? In order to accurately plan for the future, maintaining an up-to-date inventory of all the current assets deployed is key. Educated guesses of your organization’s asset base simply won’t cut it, and frankly, are recipes for failure.
A powerful IT organization is a key success factor in today’s digitized business world. To improve customer orientations, simplify automation, and reduce delivery costs, one of the leading German luxury car manufacturers knew they needed to adopt an innovative approach to IT service management. In 2015, the international automotive company implemented FNT ServicePlanet to boost the efficiency of its internal IT service management activities and to provide standardized products and services to its employees. FNT ServicePlanet enabled reliable IT services that not only benefited employees, but also provided a better technical basis for their work results and the end product: premium-class vehicles. Continue reading “FNT ServicePlanet Enables Premium IT Services for Luxury Automaker”
The much-anticipated Aviation Festival Americas has come and gone. The conference rooms were packed with airline and airport executives from all over North and South America. Many sessions were standing room only – a testament to the industry’s collective desire to learn from and exchange ideas with their peers about how to satisfy the needs of their common customer – travelers. Two topics were on everyone’s mind: customer experience and innovation. Continue reading “The Role of Airport IT in Keeping Digital Passengers Happy and Spending”
To future-proof your tower sites, the proper management of all passive mobile infrastructure assets is critical. Ulrich Schälling, Head of Business Line Networks at FNT Software, recently discussed towerco management in the age of digital transformation in Pipeline Magazine. Read the full article here: Pipeline Magazine
Managing the multitude of airport assets, cabling, data connections, and heterogeneous systems can be challenging. As multiple critical systems function within a very limited space, airport operations are extremely complex and require proper documentation and comprehensive management to ensure operations consistently run smoothly. Continue reading “FNT Command delivers Cable Management for Airports”
To meet the accelerating demands of internal and external customers, digital services must be delivered through an efficient production line. For most IT executives, this is easier said than done. Challenges often arise from manual delivery processes, customization requests, IT complexity, operational costs, and an overall changing hybrid IT landscape that can directly impact business performance and customer satisfaction.
Digitization shapes our everyday lives. As it is comparably easy for end users to switch to new apps and functions simply by updating the version or buying a new device, it is a much bigger stretch for companies that have to make the move from back office IT into the digitized economy. What does it mean for enterprise leaders to lead companies into digitization? In this article, we will have a closer look at whom should be driving this profound change.
High availability is business-critical for the leading international commercial bank with one of the densest branch networks among German private banks: Commerzbank. With its subsidiaries, the company owns two of the world’s most innovative online banks and serves clients in all markets worldwide. Represented globally at every major stock market, network outages and downtime must be averted at all costs, especially for the Commerzbank trading center in Frankfurt. In mere minutes, a network outage could potentially affect as many as 500 traders and prevent millions of Euros from being invested.