How Lego© cars can help to understand IT Service Design Thinking

FNT and partners were on the road again during the “Expertenveranstaltung 2016” (www.expertenveranstaltung.de) from September 07 until September 22. This yearly roadshow around IT service management and IT Service Design Thinking was held in eight cities in Germany and (for the first time) in Switzerland. We met more than 380 people in Bern, Zürich, Berlin, Hamburg, Düsseldorf, Frankfurt, Stuttgart and Munich to discuss recent trends in IT service and infrastructure management. This years the theme was “Service Design Thinking – Surviving in the Age of the Digital Transformation.”

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bluEDGE Methodology: Next Level Service Management

Recently, we sat down with Norbert Puritscher, co-founder of bluEDGE – an innovative company offering state-of-the-art service management solutions. He assists clients in creating transparency in business process environments with a goal of establishing efficiency and productivity. He shared his unique perspective on enterprise organizations and how they can optimize their business through a service management.

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The Future of IT Automation

IT services will soon be regarded as strategic competitive assets. While most people focus on provision and availability, it’s easy to lose sight of what really matters most: the underlying processes. It is the quality of these processes that ultimately determines the success of the resulting services.
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The Smart City Becomes Reality

The cities of the future look very promising on paper: more efficient, more resource-friendly, more sustainable, and offering a better quality of life. Whether “smart” cities will achieve those goals depends largely on public acceptance of new technologies – and the quality of the IT infrastructure.
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Taking DCIM Further

The declared aim of data center infrastructure management (DCIM) is to bridge the gap between organizational silos and support agile methodologies across multiple departments. But there is more to DCIM than a merging of facility and server management. With the rise of virtualization and SDx, it is necessary to consider a number of other stakeholders to ensure truly professional and efficient data center operation.
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From Smart City to Smart Country

As the world’s major cities become increasingly “smart”, they are driving the digital transformation. Rural areas need to follow suit or they risk being left behind. Although rendered difficult by the relative lack of resources, a “smart countryside” is nonetheless an achievable goal.
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Significance of Standardized Methods to manage IT Projects successfully

It’s remarkable how often IT projects get out of control. Various studies show that more than 34% of all IT projects in the private sector fail in terms of costs, deadlines or acceptance of the final results. Especially projects regarding the implementation of documentation and management software are doomed to fail according to these surveys. Thus it’s true, that more than 30% of IT projects in the private sector cause higher costs than planned. And as the additional costs lay between 10% and 20%, we’re not talking about a few more pennies to spend.
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Virtual Reality and Augmented Reality in the Data Center

We all remember that magical scene in the film “Minority Report” where Tom Cruise – in his role as Chief John Anderton – performed a big data crime analysis on a huge interactive touchscreen by combining various pieces of crime scene data to solve a murder case. The Star Trek fans among us, meanwhile, are still envious of Captain Picard for his holodeck even to this day. While the Star Trek series were always ahead of their time with the technologies they showed, they were never too unrealistic with respect to practicability. Even though beaming hasn’t become a reality up until today (and probably won’t in the future either), there are plenty of exciting technologies that can be used in a similar way nowadays. The holodeck could become a reality soon too. Virtual reality and augmented reality technologies are increasingly becoming marketable and are being put to everyday, practical use.
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Product Catalog as a Driver of Digitization – Transitioning of Digital Service Providers

Thanks to digitization, companies such as Google, Apple, Airbnb, and Uber are using new business models to enter traditional markets, where they are changing the rules forever. The agility of these companies is achieved through a strong focus on customer service combined with systematic deployment of the latest IT technologies and platforms. As we will examine below, the existing players in these markets require a new set of tactics to compete with these “digital natives.”

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How to keep Pace with the Digital Transformation – Interview Part 2

In the first half of this two-part interview, FNT Software’s CTO Horst Haag and CMO Eric Brabänder discussed the implications, challenges, and adjustments that enterprise organizations across all industries will have to address in order to keep pace with digital transformation.  Today, they explore these changes in-depth and highlight the innovative solutions FNT Software offers to help enterprises and service providers keep pace with IT change.

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