The Impact of Automation on ICT Service Management
Customer demand drives companies to innovate, while new technical possibilities lead to greater diversity in the product and service portfolio. Digitization has paved the way for the emergence of innovative offerings that combine physical products with ICT services. While customers enjoy unprecedented flexibility and personalization, providers have to rethink the way that ICT services are delivered and create sustainable, future-proof concepts that meet growing demands.
Continue reading “Industrialized Production of ICT Services – the Next Step”
If you’re planning on attending the Gartner Symposium and ITXpo in Barcelona on November 6-10, you can meet the FNT team this year at booth #817. We’ll all be wearing green sneakers again!
Continue reading “What Do Green Sneakers and IT Service Design Thinking Have in Common?”
Today’s digital transformation is far reaching and changes how cities embrace technology to deliver an array of services as well as make existing operations more efficient. To align with and adapt to “digitization”, many cities have implemented an array of solutions and systems but are struggling to maintain control because they lack a common management platform.
Continue reading “Smart City Management Made Simple”
FNT and partners were on the road again during the “Expertenveranstaltung 2016” (www.expertenveranstaltung.de) from September 07 until September 22. This yearly roadshow around IT service management and IT Service Design Thinking was held in eight cities in Germany and (for the first time) in Switzerland. We met more than 380 people in Bern, Zürich, Berlin, Hamburg, Düsseldorf, Frankfurt, Stuttgart and Munich to discuss recent trends in IT service and infrastructure management. This years the theme was “Service Design Thinking – Surviving in the Age of the Digital Transformation.”
Continue reading “How Lego© cars can help to understand IT Service Design Thinking”
Recently, we sat down with Norbert Puritscher, co-founder of bluEDGE – an innovative company offering state-of-the-art service management solutions. He assists clients in creating transparency in business process environments with a goal of establishing efficiency and productivity. He shared his unique perspective on enterprise organizations and how they can optimize their business through a service management.
Continue reading “bluEDGE Methodology: Next Level Service Management”
Thanks to digitization, companies such as Google, Apple, Airbnb, and Uber are using new business models to enter traditional markets, where they are changing the rules forever. The agility of these companies is achieved through a strong focus on customer service combined with systematic deployment of the latest IT technologies and platforms. As we will examine below, the existing players in these markets require a new set of tactics to compete with these “digital natives.”
Continue reading “Product Catalog as a Driver of Digitization – Transitioning of Digital Service Providers”
We are headed to Nice (France) to participate in the TM Forum Live! (May 09-12) event at the Acropolis Convention Center. We look forward to presenting our solutions around telecommunication infrastructure management, IT transformation, virtualization with SDN/NFV and smart city technologies to more than 3,500 delegates from all over the world. Meet the team and find and win the FNT frog at our booth.
Continue reading “Meet the FNT Team in Nice at TM Forum Live”
FNT Software was founded in 1994. Since then FNT’s has become a leading provider of integrated software solutions for IT management, data center infrastructure management and telecommunication infrastructure management worldwide. FNT’s customer base now includes more than 500 customers with a wide range of well-known organizations varying from the automotive industry to airports to telecommunications and IT service providers.
One of FNT’s founders is current CEO Nikolaus Albrecht. We recently sat down with Nikolaus to discuss his thoughts, perspective, and vision on FNT Software’s growth opportunities and market differentiation.
Where are the growth opportunities for FNT Software? Are there any specific market sectors or use cases you plan to focus on?
Continue reading “Nikolaus Albrecht on FNT’s Growth Opportunities and Market Differentiation”
FNT’s last big customer congress event was NetWork14, which was held in April 2014. This was a big success with around 320 participants and received positive feedback from all participants. Since then, FNT has released many new products and innovations that are currently available for customers and users. Besides these new products, FNT’s Research and Development (R&D) team has developed some very exciting new product ideas and innovations that will be presented during NetWork16 April 26-27, 2016. We are sure that some of the innovation products will be game-changing and open your mind to new ideas how to manage your data center in the future.
FNT is preparing a big exhibition booth to showcase many new products and innovations. Here’s a teaser of what you can expect at NetWork16 in Leipzig this year: Continue reading “Innovations at NetWork16 – Highlights you must see during NetWork16”
We recently briefed the market analyst group 451 Research and Andy Lawrence, Vice President of Research for Datacenter Technologies published an Impact Report titled, “FNT expands as end-to-end infrastructure management message resonates.”
The report outlines FNT Software’s comprehensive solutions for data center infrastructure management, cable and network management, and service management through its FNT Command and FNT ServicePlanet offerings. It also cites the company traction in the marketplace within enterprise and service providers.
Continue reading “451 Research Report Covers FNT Software”