Digitization seems to be the flavor of the moment. While experts debate the virtues of bimodal IT, hyperscale data centers, and the emerging ubiquity of the Internet of Things, our guest poster considers digitization and its global impact from a totally different perspective: What needs to change as a company goes digital – its infrastructure or its people?
Continue reading “DIGITIZATION – Taking Stock of Our Brave New World”
“Why should we upgrade or replace our DCIM software that’s working just fine?” That’s probably the most frequently asked question when it comes to discussions about how well suited the current software chosen decades ago is for current and future requirements. It’s also the beginning of a common mistake in reasoning as outdated tools put your reputation, your data and your daily DC operation at risk.
Continue reading “5 Steps to Determine if You’re Dealing with an Outdated DCIM Tool”
Data center operations for colocation providers differ fundamentally from enterprise IT operations – however, the process for implementing a DCIM solution is correlative. Data center expert Soeren Schroeder believes it depends more on the company’s culture rather than how the software is used. To verify his point of view, he shares his best practices on how to implement a proper solution for colocation provider across multiple sites.
Continue reading “Best Practices on How to Implement a DCIM Solution”
Shouldn’t data center technicians be our heroes? While they are responsible for maintaining the technical environment, they also improve uptime and ensure availability – and in fact make IT services for every important business process possible. But just as every human does from time to time, they make small mistakes which can have a serious impact. This is exactly what happened in Zurich…
Continue reading “The Story of the Data Center with the 1.2 Million Dollar Screwdriver”
If you’re planning on attending the Gartner Symposium and ITXpo in Barcelona on November 6-10, you can meet the FNT team this year at booth #817. We’ll all be wearing green sneakers again!
Continue reading “What Do Green Sneakers and IT Service Design Thinking Have in Common?”
Today’s digital transformation is far reaching and changes how cities embrace technology to deliver an array of services as well as make existing operations more efficient. To align with and adapt to “digitization”, many cities have implemented an array of solutions and systems but are struggling to maintain control because they lack a common management platform.
Continue reading “Smart City Management Made Simple”
FNT and partners were on the road again during the “Expertenveranstaltung 2016” (www.expertenveranstaltung.de) from September 07 until September 22. This yearly roadshow around IT service management and IT Service Design Thinking was held in eight cities in Germany and (for the first time) in Switzerland. We met more than 380 people in Bern, Zürich, Berlin, Hamburg, Düsseldorf, Frankfurt, Stuttgart and Munich to discuss recent trends in IT service and infrastructure management. This years the theme was “Service Design Thinking – Surviving in the Age of the Digital Transformation.”
Continue reading “How Lego© cars can help to understand IT Service Design Thinking”
Recently, we sat down with Norbert Puritscher, co-founder of bluEDGE – an innovative company offering state-of-the-art service management solutions. He assists clients in creating transparency in business process environments with a goal of establishing efficiency and productivity. He shared his unique perspective on enterprise organizations and how they can optimize their business through a service management.
Continue reading “bluEDGE Methodology: Next Level Service Management”
IT services will soon be regarded as strategic competitive assets. While most people focus on provision and availability, it’s easy to lose sight of what really matters most: the underlying processes. It is the quality of these processes that ultimately determines the success of the resulting services.
Continue reading “The Future of IT Automation”
The cities of the future look very promising on paper: more efficient, more resource-friendly, more sustainable, and offering a better quality of life. Whether “smart” cities will achieve those goals depends largely on public acceptance of new technologies – and the quality of the IT infrastructure.
Continue reading “The Smart City Becomes Reality”